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The Tech Support Pop-Up Scam
Your screen suddenly fills with flashing warnings, a blaring alarm, and a phone number to call “Microsoft Support.” Your computer is fine. The pop-up is the scam.
Meeke explains this one in a YouTube Short
Perfect for sending to someone who won't read a whole article.
You’re browsing, and suddenly your screen goes red. Alarms blare. A giant warning says your computer is infected, your files are at risk, and you must call “Microsoft Support” immediately at the number shown. Sometimes you can’t even close the window.
Take a breath. Your computer is almost certainly fine. The pop-up itself is the scam.
In plain English
A pop-up with a phone number is a sign a stranger taped to your front door. Real companies don’t put phone numbers in alarm banners, and they never call you first to say your computer has a problem.
How it works
These pop-ups come from shady ads or bad websites, not from a real virus. They’re designed to scare you into calling. When you do, a friendly “technician” asks you to install a remote access app like AnyDesk or TeamViewer so they can “fix” things.
Once they’re in, they show you fake “proof” of infections, then charge hundreds of dollars for repairs or a “security plan.” Worse, while they’re connected, they can install real malware, steal passwords, or get into your online banking.
What to do when the pop-up appears
- Don’t call the number. Not even to see what they say.
- Close the browser. If it won’t close, force quit it (Ctrl+Alt+Delete on Windows, Command+Option+Escape on a Mac), or restart the computer.
- When the browser reopens, don’t restore the old tabs.
If you already let them in
- Disconnect from the internet right away.
- Uninstall the remote access app they had you install.
- Change your passwords from a different device, starting with email and banking.
- Call your bank if you paid them or they saw your accounts.
- Run a security scan, or have someone you trust check the computer.
Side note
The same trick comes by phone too: “This is Microsoft, we’ve detected a problem with your computer.” Microsoft, Apple, and your internet provider don’t make those calls. Hang up.
Too long, didn’t read
- Scary pop-ups with a support number are fake.
- Real companies never put phone numbers in warning pop-ups.
- Close or force quit the browser and never call the number.
- If you let them in, disconnect, remove their app, and change your passwords.
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